The Front Desk agent picks up before the second ring, verifies who it is talking to, books straight into your calendar, and follows up after the visit — nights, weekends, and holidays included.
No hold music. No phone tree. No voicemail.
01
Before the second ring. Every time.
No hold music, no phone tree, no voicemail. The agent picks up on the first ring whether it is one caller or nine at once — concurrency is not a staffing question anymore.
Callers are told they are speaking with an AI in the first sentence. Most of them keep going, because the call gets handled instead of queued.
FRONT DESK
Concurrent calls
Incoming · 4 at once
All four picked up on ring 1
“You're speaking with Munchkins, an AI assistant.”
01
Before the second ring. Every time.
No hold music, no phone tree, no voicemail. The agent picks up on the first ring whether it is one caller or nine at once — concurrency is not a staffing question anymore.
Callers are told they are speaking with an AI in the first sentence. Most of them keep going, because the call gets handled instead of queued.
FRONT DESK
Concurrent calls
Incoming · 4 at once
All four picked up on ring 1
“You're speaking with Munchkins, an AI assistant.”
02
Identity confirmed before a record is touched.
The agent confirms date of birth and the phone number already on the chart, then texts a one-time code to that number and waits for the caller to read it back. Appointment details are never read out before verification passes.
The code goes to the number on file, never one supplied fresh on the call. Every verification attempt is logged with the record it belongs to.
FRONT DESK
Identity check
ONE-TIME CODE SENT TO NUMBER ON FILE
Verified · logged to chart #48210
02
Identity confirmed before a record is touched.
The agent confirms date of birth and the phone number already on the chart, then texts a one-time code to that number and waits for the caller to read it back. Appointment details are never read out before verification passes.
The code goes to the number on file, never one supplied fresh on the call. Every verification attempt is logged with the record it belongs to.
FRONT DESK
Identity check
ONE-TIME CODE SENT TO NUMBER ON FILE
Verified · logged to chart #48210
03
Straight into the scheduler you already run.
Bookings, reschedules, and cancellations write directly to your scheduler against real availability — visit lengths, provider preferences, and the buffers your practice already enforces.
Nobody re-keys anything afterward. The caller gets a text confirmation before they hang up.
FRONT DESK
Scheduler
Thursday, 12 March
Dr. Okafor · 20 min visitsWritten to scheduler · text confirmation sent
03
Straight into the scheduler you already run.
Bookings, reschedules, and cancellations write directly to your scheduler against real availability — visit lengths, provider preferences, and the buffers your practice already enforces.
Nobody re-keys anything afterward. The caller gets a text confirmation before they hang up.
FRONT DESK
Scheduler
Thursday, 12 March
Dr. Okafor · 20 min visitsWritten to scheduler · text confirmation sent
04
The paperwork is done before they arrive.
Insurance details, reason for visit, pharmacy, and whatever else your intake requires — gathered while you have the caller on the line, not on a clipboard in the waiting room.
It lands on the appointment as structured fields, so your front desk starts the visit with the form already filled.
FRONT DESK
Intake record
INTAKE · CAPTURED ON THE CALL
Attached to appointment as structured fields
04
The paperwork is done before they arrive.
Insurance details, reason for visit, pharmacy, and whatever else your intake requires — gathered while you have the caller on the line, not on a clipboard in the waiting room.
It lands on the appointment as structured fields, so your front desk starts the visit with the form already filled.
FRONT DESK
Intake record
INTAKE · CAPTURED ON THE CALL
Attached to appointment as structured fields
05
Clinical questions go to humans. Always.
The agent does not triage, interpret symptoms, or give clinical guidance. You define what always escalates — clinical questions, an upset caller, anything outside its scope — and it transfers with the context it already gathered.
Outside your hours it takes a full message and flags it for the morning, so the first person in knows what happened overnight.
FRONT DESK
Escalation
Transferring · Nurse line
After hours: full message taken and flagged for 8:00 AM
05
Clinical questions go to humans. Always.
The agent does not triage, interpret symptoms, or give clinical guidance. You define what always escalates — clinical questions, an upset caller, anything outside its scope — and it transfers with the context it already gathered.
Outside your hours it takes a full message and flags it for the morning, so the first person in knows what happened overnight.
FRONT DESK
Escalation
Transferring · Nurse line
After hours: full message taken and flagged for 8:00 AM
06
Nobody gets forgotten because it got busy.
Post-visit check-ins, no-show recovery, and reminders go out on the cadence you set — the work that quietly stops happening on a short-staffed week.
Every call and message is transcribed, timestamped, and attached to the record, so the trail is there when someone asks.
FRONT DESK
Follow-up queue
FOLLOW-UP QUEUE · TODAY
Post-visit check-in
A. Reyes · 48 hrs after visit
No-show recovery call
J. Whitfield · rebooked 3/19
Reminder · tomorrow 9:40
Calling now
Unconfirmed appointment
M. Duarte · 2nd attempt 4:00 PM
Every call transcribed, timestamped, attached to the record
06
Nobody gets forgotten because it got busy.
Post-visit check-ins, no-show recovery, and reminders go out on the cadence you set — the work that quietly stops happening on a short-staffed week.
Every call and message is transcribed, timestamped, and attached to the record, so the trail is there when someone asks.
FRONT DESK
Follow-up queue
FOLLOW-UP QUEUE · TODAY
Post-visit check-in
A. Reyes · 48 hrs after visit
No-show recovery call
J. Whitfield · rebooked 3/19
Reminder · tomorrow 9:40
Calling now
Unconfirmed appointment
M. Duarte · 2nd attempt 4:00 PM
Every call transcribed, timestamped, attached to the record
YOUR NUMBERS
Inbound calls per day
Minutes your staff spends on an average call
Loaded hourly cost of your front desk staff
IF MUNCHKINS HANDLES 80% OF INBOUND CALLS
70
front desk hours
saved per month
$2,100
in staff time
per month
Currently: 88 hrs/month on the phone across 60 calls a day
How your front desk changes when every call is answered on the first ring, day or night.
Without Munchkins
🚀 With Munchkins
Time to answer
Several rings
<1 ring
Availability
8AM – 5PM
24×7
# concurrent calls
1 per staff member
Unlimited
After-hours calls
Voicemail
Answered live
Calls transcribed
—
Auditable record
Appointment booking
Manual entry
Straight into your calendar
Intake before the visit
At the front desk
Collected on the call
Follow-up after a visit
When there is time
Every time
Holiday and weekend cover
Closed
Always on
HIPAA compliant · BAA available
The agent picks up before the second ring, every time — no hold music and no phone tree. It handles the reason for the call directly: booking, rescheduling, cancellations, intake questions, directions, hours, and insurance questions you have given it answers for. Callers are told they are speaking with an AI from the first sentence.
Yes. Bookings, reschedules, and cancellations write directly to the scheduler you already run, against real availability — visit lengths, provider preferences, and your existing buffers. Nobody re-keys anything afterward, and the caller gets a text confirmation before they hang up.
Yes. Every interview, resume, and score is encrypted, access-controlled, and retained under the same safeguards as your clinical PHI.
No. The agent does not triage, interpret symptoms, or give clinical guidance. Clinical questions go to humans, always.
It confirms date of birth and the phone number already on the chart, then texts a one-time code to that number and waits for the caller to read it back. The code only ever goes to the number on file, never one supplied fresh on the call, and appointment details are never read out before verification passes.
You define what always escalates — clinical questions, an upset caller, anything outside its scope — and the agent transfers with the context it already gathered. Outside your hours it takes a full message and flags it for the morning.
No one, by default. Data stays inside your tenant — it's never used to train a shared model, and is only shared with the subprocessors necessary to run the service.
Calls are answered live at night, on weekends, and on holidays. Anything the agent cannot close it takes a full message for and flags for the morning, so the first person in knows what happened overnight.
Still have questions? Write to us or book a demo.
A short demo. We'll point the agent at a real call flow from your practice — booking, intake, and follow-up included.
Your patients deserve better than hold music.
No commitment · No credit card